Refunds & Cancellations

Business details

IronGate Pool Inspections
ABN: 25 342 746 679
Email: irongate.pool.bne@gmail.com
Phone: 0481 442 260

Cancellations and rescheduling

If you need to cancel or reschedule your inspection, please provide at least 24 hours’ notice where possible.

Where 24 hours’ notice is provided, IronGate will work with you to arrange a new inspection time or discuss the next step.

If less than 24 hours’ notice is provided, please contact IronGate as soon as possible. We will handle the matter reasonably based on the circumstances.

No call-out fee or no-access fee

IronGate does not charge a separate call-out fee.

IronGate does not charge a no-access fee. Property access requirements will be made clear when the booking is arranged and confirmed by phone before the visit.

If IronGate attends the property and cannot complete the inspection because access is unavailable, unsafe or incomplete, we will contact you to arrange the next step.

Upfront payments

For Pool Safety Inspection & Certificate bookings, payment is required upfront.

Invoice and billing arrangements may be agreed directly in writing with an agency, property manager or authorised representative.

GST is not charged. IronGate Pool Inspections is not currently registered for GST.

Non-compliant pools

Inspection fees are payable for the inspection service provided.

A refund is not automatically available simply because a pool is found to be non-compliant, because repair work is required, or because a Pool Safety Certificate cannot be issued at the first inspection.

Where the pool is not compliant, IronGate will provide clear notes outlining what needs attention and the next steps toward certification.

CPR signs

IronGate may supply or install CPR signs where agreed and appropriate. Any cost for CPR signs will be made clear before the sign is supplied or installed.

Repairs

IronGate does not carry out general repairs, fencing works, gate repairs, structural repairs, plumbing work or electrical work. Clients should arrange a suitably qualified tradesperson or contractor for repairs outside CPR sign installation.

Weather, safety and circumstances outside our control

If IronGate needs to reschedule due to weather, safety concerns, illness or circumstances outside our control, we will contact you to arrange a suitable new time.

Australian Consumer Law

Nothing in this policy limits or excludes any rights you may have under the Australian Consumer Law.